KLIENTŲ APTARNAVIMAS

Mūsų klientų aptarnavimo skyrius dirba tam, kad jūsų patirtis Zinzino būtų įkvepianti, patogi ir paprasta. Norėdami jums padėti iš anksto, mes pateikėme dažniausiai užduodamus klausimus apie mūsų teikiamas paslaugas. Jeigu turite kitų klausimų, prašome susisiekti su Klientų aptarnavimo skyriumi, arba siųskite savo klausimą mūsų Klientų forumui

SUSISIEKITE SU MUMIS
+370 521 49 900
customer.lit@zinzino.com

Hungary:
+46 31 771 71 68
customer.hu@zinzino.com
Canada:
+1 (855)-946-9466
can@zinzino.com
Iceland:
(+354) 546 96 10
customer.is@zinzino.com
Poland:
+46 31 771 71 51
customer.pl@zinzino.com
Denmark:
+45 566 31 000
customer.dk@zinzino.com
Latvia:
+371 660 92 323
customer.let@zinzino.com
Sweden:
+46 31 771 71 68
customer.se@zinzino.com
Europe:
+46 31 771 71 51
customer.eu@zinzino.com
Lithuania:
+370 521 49 900
customer.lit@zinzino.com
UnitedStates:
+1 561 203-1767
usa@zinzino.com
Estonia:
+372 884 09 00
customer.est@zinzino.com
Netherlands:
+46 31 771 71 51
customer.nl@zinzino.com
Finland:
+358942451010
customer.fi@zinzino.com
Norway:
+47 22 02 04 07
customer.no@zinzino.com
Germany:
* +49 32221097777
customer.de@zinzino.com
Austria:
+46 31 771 71 51
customer.at@zinzino.com
Switzerland:
+46 31 771 71 51
customer.ch@zinzino.com
Spain:
+ 46 31 771 71 51
customer.es@zinzino.com

FAQ


DUK

Mes pasirengę jums padėti.
Ar turite klausimų apie mūsų produktus ar kompaniją? Kai kurie jų yra dažnai užduodami. Tad mes juos parašėme kartu su atsakymais. Tikimės, kad jie padės jums. Jei ne, prašome susisiekti su mumis.

How to become a customer

How do I register as a new customer?

How do I get a new email with my customer login details?

How do I get a new password?

What is the difference between a Premier customer and a Retail customer?

What is my right of withdrawal?

Payment and Invoices

Where can I see the invoice overview?

How do I change my payment method?

How do I update my credit card details?

Where can I find my invoices?

What payment methods do you offer?

Deliveries

When will my delivery arrive?

How can I track my delivery?

How do I change my address?

How do I get my delivery that was returned?

How do I return my order?

Subscription

How do I register as a Premier customer?

How can I add a Plus Subscription?

How can I order extra products?

How do I change flavor in my subscription?

How do I change my subscription?

How long is the binding period of my subscription?

How can I pause my subscription?

How do I cancel my subscription?

Zinzino4Free

What is Zinzino 4Free?

How do I qualify for Zinzino 4Free?

How do I register a referral customer as a customer?

Where can I see if I am qualified for Zinzino 4Free?

Zinzino App

How do I download the app?

What is the purpose of the Zinzino App?

How do I qualify for the Zinzino App benefits?

Balance Test

How do I take my BalanceTest?

Where is my test analyzed?

Where can I find my test result?

How does the money back guarantee work?

I lost my test ID, what do I do?

What is the postal cost of sending in my BalanceTest?

What is the BalanceTest?

Is it important to do the test?

How is the test analyzed?

What are the rules for use of Zinzino Balance Test?

What do I do if I haven´t achieved the recommended balance after 120 days?

Can I experience any reaction when achieving balance?

How many Balance Tests have been analyzed at this point?

BalanceOil

What separates the BalanceOil from other Omega-3 supplements?

Why should I take BalanceOil?

Why is it important to have a normal Omega-6/ Omega-3 fatty acid balance?

How can I know if I have a healthy Omega-6/Omega-3 fatty acid balance?

What part of the fish is used to produce the BalanceOil?

How much omega-3 do I need?

Is there anyone who should not take BalanceOil or should consult with a doctor while taking it?

Are there any approved health claims on BalanceOil?

Is Balance Oil all that is needed to achieve a balanced diet?

Some researchers are saying that omega-3 should have more DHA and less EPA. Why do Zinzino Balance Oil have more EPA than DHA?

What is Balance Oil made of?

Does the BalanceOil contain vitamins?

Is Balance Oil a dietary supplement?

What type of Vitamin D do we use?

Can you “overdose” on Vitamin D?

Why is the oil bioactive?

Is the oil fabricated synthetic or natural form?

Do we use any endangered fish species in making of our Balance Oil?

Are we using any concentrate in the products and if not, why?

Are the flavors (lemon, vanilla and orange/lemon/mint) in Balance Oil natural or artificial flavors?

Should I take Zinzino Balance products during specific seasons, f.ex. like in the winter?

Why should I use the oil for 120 days?

I struggle with skin rash. Will I notice an improvement in my skin?

Should I take Zinzino Balance Oil together with food?

How should the oil be stored?

The oil is thick in my fridge, does it matter?

Once opened, how long can I use the oil?

Can I use the oil if I have allergies, like fish or citrus allergy?

Is there any difference between fish oil allergy and fish protein allergy?

Can Zinzino say and how Zinzino can prove that our products are free of dangerous ingredients like mercury, cadmium, lead, PCB´s etc?

How much oil do I need to take?

Is the plastic bottle free of BPA and PVC?

Why do Zinzino use plastic bottles instead of glass?

Glass or plastic bottles from an environmental point.

BalanceOil Vegan

Why should I take BalanceOil Vegan?

What is BalanceOil Vegan made of?

What are the most vital ingredients in BalanceOil Vegan?

How much BalanceOil Vegan do I need to take?

Is there any genetically modified material in the BalanceOil Vegan?

Is algae oil safe?

Where is the algae oil produced?

LeanShake

What are the proteins used in LeanShake and what are their benefits?

Why is the fiber content in LeanShake unique?

Which sweetener and natural flavors are used in Lean Shake?

How much LeanShake should I use per day?

How do I qualify for the Health Challenge?

Are there any approved health claims on LeanShake?

Where do I find more information about LeanShake?

ZinoBiotic

Why should I take the ZinoBiotic Fiber blend?

Can I take the ZinoBiotic Fiber blend and LeanShake together?

Is there anyone who should not take ZinoBiotic Fiber blend?

What kind of symptoms could I experience from taking ZinoBiotic Fiber blend?

Xtend

Why should I take Xtend?

Are there any adults who should not take Xtend?

Xtend contains Vitamin K - Is this a problem for people on blood thinning drugs?

Is it just a standard multivitamin or does it has more to it?

Protect

What is the beta glucan ingredient in Protect?

When should I take Protect?

Do I find Beta Glucans in normal food?

Are there people who shouldn’t take Protect?

What happens if I take too much?

SkinSerum

How do I use the SkinSerum?

Does the Zinzino SkinSerum contain natural ingredients?

I can´t find the ingredients list in my language?

Can children use the Zinzino SkinSerum?

Can I use the Zinzino SkinSerum around my eyes?

Are the ingredients in Zinzino SkinSerum tested on animals?

What is the ingredient Methyl Methacrylate Crosspolymer and why do Zinzino use it in the serum?

Viva

What is the recommended dosage for Viva?

When should I take Viva?

How often should I take Viva?

Is there anyone who should not take Viva?

Are there any approved health claims on Viva?

Does Zinzino SkinSerum have UV protection?

Is Zinzino SkinSerum a paraben free product?

Balance & Omega 3

Is it possible to overdose on omega-3?

What type of food in our daily diet contains much omega-6 fatty acids?

What else is omega-3 supplement good for?

What is inflammation?

What is omega-3?

Where can I find omega-3 in food?

What are the recommendations from Nordic Council of Ministers (NNR) and WHO about the omega6/3 balance and where can I find these?

Production Process

What is the production process of the Balance Oil, where does the fish come from and can you list the ingredients?

How is the purification/refinement process set up to make sure the concern of food quality is met?

Is the olive oil cold pressed and what does cold pressed really mean?

Where does the olive oil come from?

Are the olives growing without any chemicals and pesticides?