Our Customer Care team is here to make your Zinzino experience inspiring, convenient and easy. To help you advance, we’ve answered the most frequently asked questions about our services. If you have any other queries, please contact our Customer Support, or send your question to our Customer Forum.
+1 561 203-1767
We are here to help you.
Do you have some questions about our products or the company? Some of questions are frequent. So we included them here with answers. Hopefully they will help you. If not, please contact us. We are here for you: Customer Support or Send us your question.
How do I register as a new customer?
Do you know anyone using the products? Fill out that person’s name as representative. All our customers need to have a partner or referral and by clicking on find a representative you will find one nearby you or you can contact our Customer Service and we can help you.
How do I get a new email with my customer login details?
Contact our Customer Service with your registered name and email address and we will send you a new email.
How do I get a new password?
We will send your password to your registered email address.
You can change your password at your account:
What is the difference between a Premier customer and a Retail customer?
Premier customers have ordered and paid for a startkit with a bounded monthly subscription. They get discounted prices and other offers. All other customers are Retail customers, they are not bound and they pay retail prices.
Where can I see the invoice overview?
There you will find your invoice overview.
How do I change my payment method?
If you wish to change your payment method to credit/debit card, please see the next question “How do I update my credit card details?” in this FAQ.
How do I update my credit card details?
There are different ways to update your card details for your subscription.
Choose one of following:
1) Update via Subscription
A new order will be created and 0,10€ will be charged from your new credit card.
When you have followed these instructions your credit card is up-to-date for your subscription.
2) Update via Open Order
If you have an open order you can update your card information and pay the order at the same time, by following these instructions:
When you have followed these instructions, your open order is paid for and your credit card is up-to-date for your subscription.
3) Update via New Order
If you want to order a product in the webshop, you can also update your credit card information when paying for your order, by following these instructions:
When you have followed these instructions, your new order is paid for and your credit card is up-to-date for your subscription.
Where can I find my invoices?
What payment methods do you offer?
We offer payment by credit card*, paper invoice**, digital invoice*** and collector****. Please note that we offer different payment solutions in different countries. You can find your selection of payment method when completing your order or when you change your payment method.
* We accept the following credit cards:
** Valid for Sweden, Norway, Denmark, Faroe Island, Finland, Estonia, The Netherlands and Germany.
*** Valid for Europe.
**** Valid for Sweden, Norway and Finland.
When will my delivery arrive?
Your start order is delivered to you right after it is paid.
Thereafter, you pay for your subscription every month and get a double delivery of products every other month.
All orders will be delivered within 4-10 business days after Zinzino has received the payment.
A single order will be delivered within 4-10 business days after Zinzino has received the payment.
Your start order is delivered to you right after it is paid.
Thereafter, you pay for your subscription every month and your order will be delivered within 4-10 business days after Zinzino has received the payment.
Note: If you chose “next order delivery” your order will be sent together with your next delivery.
A single order will be delivered within 4-10 business days after Zinzino has received the payment.
How can I track my delivery?
How do I change my address?
When you have followed these instructions, your shipping address will be updated in the following places:
More than one delivery option?
If your market has more than one delivery option, you must choose your desired shipping method found in the options to the right.
Add Billing Address
If it is necessary to add a Billing Address other than the Main Shipping Address, follow these instructions:
How do I get my delivery that was returned?
Contact our Customer Service and we will help you to resend your delivery.
An administration fee is added and you can choose to receive your delivery together with your next package or as soon as possible. The administration fee will vary depending on your choice for direct or next order delivery.
How do I return my order?
Contact our Customer Service to return your order.
We offer our customers a 30 days right of return for all start packages. After we have received the products, reimbursement is made for the products that have not been used or opened. You will be liable for return shipping. Please read more here.
For USA and Canada:
You may return/exchange product in unused sealed condition with Zinzino for 60 days from the date of purchase by calling Zinzino Customer Care for a Return Authorization Number. All returned products must be unopened, sealed and re-saleable. Please read more here.
How do I change the shipping address for my individual order?
When you have followed this instruction, your shipping address is updated only for your individual order.
To change your shipping address for your main customer address, auto order address and all open order addresses, please see the instruction “How do I change my address?” in this FAQ.
How do I register as a Premier customer?
When you choose to enroll a Premier Kit you will be a Premier Customer as soon as your order is paid for. For more instructions, go to the section How to become a customer in the FAQ.
How can I add a Plus Subscription?
Only our Premier Customers can add a Plus Subscription.
You can see your added Plus Subscription on your personal account at Subscription.
How do I change flavor in my subscription?
Your new flavor will be sent in your next order. Please Note: You cannot change your flavor in an order that is already paid for.
How long is the binding period of my subscription?
Your binding period is 6 months.
If you signed your contract October 2016 or earlier, or if you have got another agreement with Zinzino, please find information about your binding period in your contract.
You can also contact our Customer Service for more information.
How can I pause my subscription?
To pause your subscription please contact our Customer Service department and they will help you.
You can pause your subscription up to 3 months per bounded contract.
How do I cancel my subscription?
To cancel your subscription please contact Customer Service.
Your subscription can be cancelled at the earliest after all subscription invoices, in addition to the first invoice, have been paid.
If you however, wish to end the agreement without having made 6 monthly payments, Zinzino will charge you a fee of 50€.
If you choose this, no refund will be made and no products will be sent and the subscription will end immediately after paying the 50€ invoice. Please contact Customer Service for creating this invoice.
How can I order extra products?
If you have an ongoing subscription you can choose to send today´s order with the next delivery:
If you already are a Premier Customer you will get premier pricing on your extra order.
You can also add one or several Plus Subscriptions to your subscription, go to the section "How can I add a plus subscription?” in the FAQ.
What are Zinzinos terms and conditions?
Zinzino offers the right to withdraw from an order within 30 days without giving any reason. To exercise the right of withdraw, you must inform us of your decision to withdraw from our contract by an unequivocal statement (e.g. a letter sent by post, fax or email). It must be clearly stated that you have changed your mind. Follow the link to Customer Service for our contact information.
NOTE! If you are a subscription customer, there may be other rules which apply to the right to withdraw. For more information about the terms and conditions, please refer to your terms and conditions located in your contract.
When you want to invoke your right to rescind:
You are responsible for keeping the product in remarkable condition. You may not use the goods, but you may carefully examine it. If the goods are damaged, Zinzino has the right to demand compensation for the reduction in value of the goods. If the goods disappear because of your negligence, you will lose your right to withdraw.
What is Zinzino 4Free?
Thousands of our customers have shared their experience with their friends about our products. To show our appreciation we created the customer program Zinzino 4Free.
If you as a customer or partner refer four (4) (or more) customers with the same (or larger) order, you can receive your next monthly order for free. You only pay for the shipping. This is a benefit for partners and customers since it makes it fun to involve everyone in finding new customers.
How do I qualify for Zinzino 4Free?
If you can check YES to each of the questions below by the end of each calendar month, Zinzino will send your next Zinzino 4Free Kit for free.
The same rules apply for partners and customers, but the Zinzino 4Free Kit is called a Premier Subscription for customers. As a customer you may also qualify for multiple free subscriptions.
How do I register a referral customer as a customer?
A referral customer is a customer referred to you from your direct customer.
Where can I see if I am qualified for Zinzino 4Free?
How do I download the app?
The Zinzino App is available for a free download in app stores. Download the app and fill in your personal details.
What is the purpose of the Zinzino App?
How do I qualify for the Zinzino App benefits?
By downloading your personal Zinzino App you will get a daily reminder to take your Balance products. Every time you have taken the product you get one point. Every day you walk 7500 steps you get one more point. By collecting points you can qualify for these benefits:
How do I take my BalanceTest?
Zinzino BalanceTest is a self-test for analyzing Omega3 & Omega6 and other fatty acids in your blood. All it requires is a drop of blood from your fingertip.
See instructions on how to take the test in the Shop:
Where is my test analyzed?
Where can I find my test result?
How does the money back guarantee work?
The money back guarantee only counts if you, as a customer, have ordered a 6-months subscription that includes a BalanceTest.
If your value for the Omega 6:3-balance is 3:1 or better on your first test result, you as a customer may cancel your subscription and return your unused products to Zinzino (2 months supply of products). You will get your money for your start order back (Test 1
which you already used and a one month supply of products is for free).
In the cases where the customer has purchased a subscription without any test included, there will be no refund.
Refund policy does not apply to partners.
I lost my test ID, what do I do?
Your BalanceTest is an anonymous test and can therefore not be found or be sent out again.
Please contact our Customer Service and we will help you find a solution to your lost test.
What is the postal cost of sending in my BalanceTest?
We advise you to put the correct amount of postage stamps on the envelope before you post it.
What separates the BalanceOil from other Omega-3 supplements?
The difference between regular Omega-3 products and the Balance products is the content of marine Omega-3 fatty acids (EPA and DHA) and polyphenols from olives. This special combination will restore and maintain a normal Omega-6/Omega-3 fatty acid balance in the body in a safe and effective way and mimics the protective effects of eating oily fish. Most Omega-3 products only contain the marine Omega-3 fatty acids EPA and DHA. The Balance products combine the best from the Arctic and Mediterranean diet. By adding the BalanceOil into your diet, your Omega-3 levels in your body will increase, and the Omega-6/ Omega-3 fatty acid balance in your body will be normalized.
Why should I take BalanceOil?
Because it is the most tested, most effective and most protected dietary oil in the world.
Our test based system ensures with a before and after test that you are taking the right amount of BalanceOil to balance your fatty acids with a specific focus on your Omega-6 to Omega-3 ratio.
Marine Omega-3 fatty acids are important for an optimal brain function (EPA/DHA), a health heart (EPA/DHA) and to boost your immune system (Vitamin D-3). A full explanation of this is found in the Shop:
Normally Omega-3 is only protected by Vitamin-E against oxidation in the bottle. Zinzino uses the highest quality of mixed Vitamin-E to do this as well. But to really protect fat from oxidation we have to protect it after you have consumed it. This is done through our extra-virgin high polyphenol olive oil. We increase your cellular level of lipid soluble polyphenols and through that we reduce oxidative stress in your body even though we have increased your intake of Omega-3 fats.
The three steps combined make BalanceOil the natural choice.
USA: This statement has not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Why is it important to have a normal Omega-6/ Omega-3 fatty acid balance?
Our Western diet contains much Omega-6 fatty acids and relatively small amounts of marine Omega-3 fatty acids, which increases the unbalance between Omega-6 fatty acids and Omega-3 fatty acids in the body. Such unbalance is a driving force for development of lifestyle related health problems. Both the Omega-6 and Omega-3 fatty acids are precursors for hormone-like signaling molecules (eicosanoids) in the body. Eicosanoids derived from Omega-6 are pro-inflammatory. Signaling molecules derived from Omega-3 fatty acids have lower inflammatory potential, some are also anti-inflammatory. In many ways the eicosanoids fulfill each other, and that is why it is important to have a good balance between these. A normal Omega-6/Omega-3 fatty acid balance is fundamental for a good eicosanoid balance, while a high Omega-6/Omega-3 fatty acid balance has a pro-inflammatory eicosanoid balance. Nordic Council of Ministers recommends that the Omega-6/Omega-3 fatty acid balance in the diet is below 5:1. The World health organization recommends a balance of 4:1 to maintain a normal cardiovascular health.
How can I know if I have a healthy Omega-6/Omega-3 fatty acid balance?
We advise you to check your Omega-6/Omega-3 fatty acid balance by using our ZinzinoTest. This test measures fatty acids in whole blood, which reflects the fatty acid profile in your daily diet. From the fatty acid profile the Omega-3 level and Omega-6/Omega-3 fatty acid balance are calculated. If you have a balanced diet, your Omega-6/Omega-3 fatty acid balance will be lower than 5:1, preferably lower than 3:1.
What part of the fish is used to produce the BalanceOil?
The fish oils that come from LYSI, are normally derived from short-lived, small pelagic fish. The whole fish is used to produce the oil. The crude oil goes through a refining process to remove sensory- and environmental contaminants. The refining process makes the fish oil palatable.
Read more about Lysi´s Certificates here.
How much omega-3 do I need?
The minimum recommended daily intake of EPA and DHA differs between countries and organizations. Below are some examples:
Our Western diet contains a surplus of Omega-6 fatty acids compared to Omega-3 fatty acids, which makes it necessary to increase the daily intake of Omega-3 fatty acids up to 3 gram to achieve a normal Omega-6/Omega-3 fatty acid balance.
Is there anyone who should not take BalanceOil or should consult with a doctor while taking it?
A doctor or nurse should be consulted before taking the product if you are taking a blood-thinning medicine, are pregnant, nursing, have a medical condition or before given to children under one year of age.
Are there any approved health claims on BalanceOil?
Optimal Brain function*
*DHA contributes to maintenance of normal brain function (0.25 g per day)
Good for your heart*
*DHA and EPA contribute to the normal function of the heart (0.25 g per day)
Boost your immune system*
*Vitamin D contributes to the normal function of the immune system.
DHA and EPA contributes to the maintenance of normal blood pressure (3 g per day)
DHA and EPA contributes to the maintenance of normal blood triglyceride levels (2 g per day)
DHA contributes to maintenance of normal blood triglyceride levels (2 g per day in combination with EPA)
DHA contributes to the maintenance of normal vision (0.25 g per day)
DHA maternal intake contributes to the normal brain development of the fetus and breastfed infants (0.2 g DHA plus the daily recommended intake of omega-3 fatty acids (EPA+DHA for adults which is 0.25 g per day).
DHA maternal intake contributes to the normal development of the eye of the fetus and breastfed infants (0.2 g DHA plus the daily recommended intake of omega-3 fatty acids (EPA+DHA) for adults which is 0.25 g per day).
DHA intake contributes to the normal visual development of infants up to 12 months of age (100 mg DHA per day)
Vitamin D contributes to normal blood calcium levels.
Vitamin D contributes to the maintenance of normal bones.
Vitamin D contributes to the maintenance of normal muscle function.
Vitamin D contributes to the maintenance of normal teeth.
Vitamin D has a role in the process of cell division.
Helps maintain optimal and healthy brain function.
Helps maintain optimal and healthy heart function.
Supports optimal and healthy immune function.
Helps adjust Omega 6:3 ratio to optimal levels for balance.
Helps maintain optimal and healthy eye function.
Combines fish oil with high-polyphenol olive oil for maximum absorption and synergy.
Supports healthy and optimal eye, heart, brain, and immune function.
Helps increase the Omega-3 essential fatty acid levels in your body.
Zinzino Balance products can bring your [Omega 6:3] ratio to near 3:1 in 120 days.
Helps increase Omega-3 essential fatty acid levels in your body.
Gives your body vital nutrients to function optimally.
Brain - Helps maintain optimal and healthy brain function.
Circulation - Helps maintain optimal and healthy circulation.
Cell Function - Provides nutrients vital to optimal cell function.
Bone Health - Provides nutrients vital to healthy bone structure.
Vision - Helps maintain optimal and healthy eye function.
Hair and Nails - Supports healthy hair and nails.
Skin - Promotes healthy skin and elasticity.
Heart - Helps maintain optimal and healthy heart function.
Antioxidant - Protects your cells from the oxidative stress by free radicals.
Muscle Health - Supports optimal and healthy muscle function.
BalanceOil will safely adjust and maintain the Omega-3 levels and Omega-6/Omega 3 balance in your body.
Helps to increase the Omega-3 essential fatty acid levels in your body in a safe and efficient way.
Polyphenols are strong antioxidants with numerous beneficial effects.
A number of documented scientific studies show that Omega-3 (EPA and DHA) is important for our cardiovascular health, fetus development, cognitive performance, mood and behavior.
Most importantly the Balance products have a fatty acid profile that safely and efficiently optimizes the Omega-6/Omega-3 fatty acid balance in 120 days.
BalanceOil, effectively adjusts the fatty acid balance of the body.
With BalanceOil capsules, it is easy to optimize and maintain a healthy Omega 6:3 ratio.
What are the proteins used in LeanShake and what are their benefits?
In the milk based LeanShake (chocolate and strawberry flavor) whey protein isolate, milk protein concentrate and collagen peptides are used as protein sources.
In the vegetarian based LeanShake (berry and vanilla flavor) oat and pea protein are used.
These are all rich sources of proteins and essential amino acids. Proteins contributes to growth and maintenance of muscle mass and the maintenance of normal bones.
Why is the fiber content in LeanShake unique?
Health scientists agree we should increase our daily dietary fiber intake. LeanShake provides a blend of dietary fibers that serve as fuel for the beneficial bacteria in our colon.
The fibers in LeanShake stimulate the growth of good bacteria throughout the colon. There are over 100 trillion bacteria in the human colon and while some are good for our health, others are less desirable. The good bacteria uses dietary fibers as their fuel, enabling them to outgrow and displace the less wanted bacteria. The good bacteria contribute to many important body functions, such as educating our immune system. They are also linked to better mood, stamina and health in general. A healthy gut is essential for a healthy body.
Which sweetener and natural flavors are used in Lean Shake?
Coconut palm sap powder and stevia are used as sweeteners. In addition, honey powder is used for a good and balanced sweet flavor.
How much LeanShake should I use per day?
Mix 60g LeanShake with 2-2,5 dl water, or mix 30g LeanShake with 2,5 dl skimmed milk or milk substitutes for balanced nutrition and weight maintenance.
Lose weight: Replace two or more meals a day. We also recommend you eat one or two nutritious balanced meals a day.
Fitness – Before or after exercise: once or twice a day.
Weight control: Replace one meal per day with LeanShake.
In addition, if you want one or more light meals per day you can use one scoop of lean shake and mix with water or milk.
How do I qualify for the Health Challenge?
Focus on a 90-day weight-loss or fitness goal, and you can win more than better health. Enter the Zinzino Health Challenge (choose between 3, 5 or 10 kg) to become a Challenge Champion and win a Mediterranean Cruise gift card worth - €3000!
This is what you need to do:
To be eligible for the Health Challenge a subscription order of our LeanShake Kit 3, 5 or 10 kg is required. You may also have a LeanShake (2 boxes) subscription for 6-months or a Z4F partner auto order equivalent to the subscriptions.
The gift card of €3000 (Europe) is for a Mediterranean Cruise (Europe). The winners must book the Cruise themselves through the travel consultant (the winners will receive contact information to the travel consultant).
By sending in before and after pictures, participants give Zinzino the right to use these pictures in marketing the Health Challenge.
The Challenge runs from 1st of January until 1st of July 2017.
Focus on a 90-day weight-loss or fitness goal, and you can win more than better health. Enter the Zinzino Health Challenge (choose between 5, 10 or 20 Ib) to become a Challenge Champion and win a cruise gift card worth - $3000!
This is what you need to do:
To be eligible for the Health Challenge a subscription order of our LeanShake Kit 5, 10 or 20 Ib is required. You may also have a LeanShake (2 boxes) subscription for 6-months or a Z4F partner auto order equivalent to the subscriptions.
The gift card of $3000 is for a Caribbean Cruise (North America). The winners must book the Cruise by themselves through the travel consultant (the winners will receive contact information to the travel consultant).
By sending in before- and after pictures, participants give Zinzino the right to use these pictures in marketing the Health Challenge.
The Challenge runs from 1st of January until 1st of July 2017.
FOR USA: VOID WHERE PROHIBITED BY LAW. In the Eligibility section it could state: THE ZINZINO HEALTH CHALLENGE IS OFFERED AND IS OPEN ONLY TO INDIVIDUALS (1) WHO ARE RESIDENTS OF A JURISDICTION WHICH DOES NOT PROHIBIT THE CONDUCT OF, OR THEIR PARTICIPATION IN, THIS SKILL CONTEST, AND (2) WHO HAVE REACHED THE AGE OF MAJORITY IN THEIR JURISDICTION OF RESIDENCE AT THE TIME OF ENTRY.
Are there any approved health claims on LeanShake?
Substituting two daily meals of an energy restricted diet with meal replacements contributes to weight loss.
Substituting one daily meal of an energy restricted diet with a meal replacement contributes to the maintenance of weight after weight loss.
Protein contributes to growth in muscle mass.
Protein contributes to the maintenance of muscle mass.
There are a number of approved EFSA claims for the vitamins and minerals found in LeanShake. For more information about these claims go to Shop and choose one of our LeanShakes. Here you may click on the product box with more detailed product Information, and download the LeanShake product sheet.
Where do I find more information about LeanShake?
Why should I take the ZinoBiotic Fiber blend?
Health scientists agree we should increase our daily dietary fiber intake. ZinoBiotic provides a blend of dietary fibers that serve as fuel for the beneficial bacteria in our colon.
The fibers in ZinoBiotic stimulate the growth of good bacteria throughout the colon. There are over 100 trillion bacteria in the human colon and while some are good for our health, others are less desirable. The good bacteria uses dietary fibers as their fuel, enabling them to outgrow and displace the less wanted bacteria. The good bacteria contributes to many important body functions, such as educating our immune system. They are also linked to better mood, stamina and health in general. A healthy gut is essential for a healthy body.
Can I take the ZinoBiotic Fiber blend and LeanShake together?
Yes. You can take both products together in the same meal or take them separately at different times during the day, as you prefer. The dietary fibers in ZinoBiotic are the same as the ones found in the LeanShake. In one serving of 60g LeanShake you get 7g of dietary fibers. 12g of Zinobiotic fiber is recommended to stimulate the optimal growth of the beneficial bacteria in the colon.
Is there anyone who should not take ZinoBiotic Fiber blend?
It is recommended that people with stomach related problems start with a small dose and increase the dosage over a period of time, giving the microbiome time to adjust.
What kind of symptoms could I experience from taking ZinoBiotic Fiber blend?
Symptoms could include increased fecal bulk, rumbling and sounds. Increased level of flatulence (gas) can also be experienced in relation to a dietary fiber intake, but in most cases this will only last for a short period of time. Some people also experience mild constipation. For this, and other symptoms it is important to ensure your water consumption by adding more water to your diet. This is recommended in general when you consume any kind of dietary fibers.
Why should I take Xtend?
It compensates for the modern diet, which is low in many of the micro- and phyto-nutrients needed for optimal health.
Are there any adults who should not take Xtend?
Xtend is intended for adults and children over 12 years of age. No other contraindications.
Xtend contains Vitamin K - Is this a problem for people on blood thinning drugs?
Xtend contains 85 micro grams of Vitamin K (25 mcg K1, 60 mcg K2), which is 113% of the RDI. Vitamin K is known to compete with anti-k anticoagulant medication, so it is important to tell your doctor. The doctor should be monitoring your blood clotting time and will adjust the dose of your medication.
Is it just a standard multivitamin or does it has more to it?
Xtend is so much more. It contains all the important vitamins and trace elements, but it combines them with a full spectrum phyto-nutrient program and advanced immune support.
Read more about the ingredients in the Shop under Product info.
What is the beta glucan ingredient in Protect?
The ingredient in Protect is called Wellmune, it is a natural ingredient, a beta 1,3/1,6 glucan from a proprietary strain of baker’s yeast. There are 13 clinical studies that support the safety and efficacy of Wellmune. This science cannot be applied to beta glucans from other yeasts or mushrooms, which have different structures and are less effective.
When should I take Protect?
Protect should be taken daily to provide immune benefits. The average life span of an immune cell is approximately 24-36 hours, so it is important to continually take Protect to boost new immune cells that the body is constantly producing.
Do I find Beta Glucans in normal food?
No, 1,3/1,6 beta glucans with immune effect are not found in foods.
Are there people who shouldn’t take Protect?
Anyone who has received an organ transplant should be cautious. This is theoretically a risk group, even though pre-clinical tests have not found any problems. In general, follow the recommended dosage on the label.
What happens if I take too much?
If you take a month’s worth of Protect all at once, you may experience a slight laxative effect.
How do I use the SkinSerum?
Apply sparingly to the face and neck, morning and night, for best results. Use within 12 months after opening.
Does the Zinzino SkinSerum contain natural ingredients?
Yes, the majority of the ingredients in the Zinzino SkinSerum are natural. There are a few exceptions like the ingredients polyvinyl alcohol, methyl methacrylate crosspolymer, dextran, copper heptapeptide-14 pantohenate and heptapeptide-15 palmitate. These are used because there are no natural, stable alternatives that provide the same beneficial effect for your skin. However, the amounts are very low.
I can´t find the ingredients list in my language?
Ingredients must only be declared according to the INCI standard. Using only INCI words ensures that any person seeking more information can find it in the European cosmetics database.
Can children use the Zinzino SkinSerum?
There is no point for a child to use an anti-aging serum. However if the child has problems with acne, damaged skin from burns or scars, the serum may be applied.
Can I use the Zinzino SkinSerum around my eyes?
The Zinzino skin serum can be used around the eye area like an eye cream would be used.
Are the ingredients in Zinzino SkinSerum tested on animals?
No, none of the ingredients in the serum are tested on animals.